Shipping & Delivery Policy

Last Updated: 3 August 2026

At TommoFit, we are committed to delivering your order quickly, safely, and efficiently. Please read the information below regarding our shipping process, delivery times, and important delivery information.

Order Processing

Orders are typically processed within 1–3 business days after payment has been successfully received.

Orders placed on weekends or public holidays will be processed on the next available business day.

During periods of high demand, product launches, promotions, or seasonal sales, processing times may be slightly longer.

You will receive an email confirmation once your order has been dispatched.

Delivery Locations

We currently deliver Worldwide.

Delivery Times

Estimated delivery times after dispatch:

• Standard UK Delivery: 2–5 business days
• Express UK Delivery (if available): 1–2 business days
• All other countries vary depending on region.

Please note that delivery times are estimates and are not guaranteed.

Shipping Costs

Shipping costs are calculated at checkout based on your order size, weight, delivery location, and selected shipping method.

From time to time, TommoFit may offer free shipping promotions. Any applicable free delivery thresholds will be clearly displayed on our website.

Tracking Information

Where available, tracking details will be sent to the email address provided during checkout once your order has been dispatched.

Please allow up to 24 hours for tracking information to become active after receiving your dispatch confirmation.

Delayed Deliveries

While we aim to deliver all orders within the estimated timeframes, delays can occasionally occur due to circumstances beyond our control, including:

• Courier delays
• Severe weather conditions
• Industrial action
• High seasonal demand
• Customs delays
• Incorrect delivery information provided at checkout

TommoFit shall not be liable for delays caused by third-party delivery services or events outside our reasonable control.

Incorrect Shipping Information

Customers are responsible for ensuring that all shipping information provided during checkout is accurate and complete.

TommoFit cannot be held responsible for orders delivered to an incorrect address if inaccurate information was supplied during checkout.

If you notice an error in your shipping details, please contact us as soon as possible. We cannot guarantee that changes can be made once an order has been processed.

Lost or Missing Parcels

If your parcel has not arrived within the expected delivery timeframe, please contact us and we will work with the courier to investigate the issue.

A parcel may be considered lost only after the courier's investigation process has been completed.

Where appropriate, we may offer a replacement or refund in accordance with your statutory rights.

Damaged Deliveries

If your order arrives damaged, please contact us within 48 hours of delivery and provide photographs of:

• The damaged product
• The packaging
• Any visible shipping labels

This helps us resolve the issue quickly and submit claims with the courier if necessary.

Large Fitness Equipment

Some larger or heavier fitness equipment may require extended delivery times or specialist courier services.

Any additional delivery requirements, estimated delivery times, or restrictions will be clearly stated on the relevant product pages.

Contact Us

If you have any questions regarding shipping or delivery, please contact our customer support team through the contact information provided on our website.

Thank you for choosing TommoFit. We appreciate your trust and look forward to supporting your fitness journey.

Train. Transform. Thrive.