Return Policy

Returns & Refund Policy

Last Updated: 3 August 2026

At TommoFit, we want you to shop with confidence. If you're not completely satisfied with your purchase, we're here to help. This Returns & Refund Policy explains your rights and our process for returning products purchased from our website.

Your Consumer Rights

If you are purchasing as a consumer in the United Kingdom, your statutory rights under the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013 are not affected by this policy.

Change of Mind Returns

If you've changed your mind about your purchase, you may return eligible items within 30 days of receiving your order.

To qualify for a return, the item must be:

  • Unused and in its original condition.
  • Returned with all accessories, manuals, and packaging.
  • Free from signs of wear, damage, or misuse.
  • Suitable for resale.

We reserve the right to refuse returns that do not meet these conditions.

Items That Cannot Be Returned

For hygiene and safety reasons, we cannot accept returns of the following unless they are faulty:

  • Opened or used personal fitness accessories.
  • Water bottles and drinkware.
  • Socks, underwear, or other intimate apparel.
  • Personal care or recovery products where the hygiene seal has been broken.
  • Gift cards.
  • Clearance or final sale items (unless faulty or required by law).

Faulty, Damaged, or Incorrect Items

If your order arrives damaged, faulty, or you receive the wrong item, please contact us within 48 hours of delivery.

Please include:

  • Your order number.
  • A description of the issue.
  • Clear photographs of the product and packaging where applicable.

Once we have reviewed the issue, we will arrange an appropriate remedy, which may include:

  • A replacement.
  • A repair (where appropriate).
  • A full or partial refund.

How to Return an Item

To request a return:

  1. Contact our customer support team within the applicable return period.
  2. Wait for return instructions and, where applicable, a return authorisation.
  3. Securely package your item to prevent damage during transit.
  4. Send the parcel using the instructions provided.

Please do not return products without first contacting us, as this may delay the processing of your return.

Return Shipping Costs

If you are returning an item because you have changed your mind, you are generally responsible for the cost of returning the goods unless we state otherwise or are running a free returns promotion.

If the return is due to our error or because the item is faulty, damaged, or incorrect, we will cover the reasonable return postage costs or provide a prepaid return label where appropriate.

Refunds

Once your returned item has been received and inspected, we will notify you of the outcome.

If your return is approved, your refund will be issued to your original payment method.

Refunds are typically processed within 5–10 business days, although the exact time may vary depending on your payment provider.

Original delivery charges may only be refunded where required by law.

Exchanges

We currently do not offer direct exchanges.

If you require a different size, colour, or product, please return your original item (if eligible) and place a new order.

Late or Missing Refunds

If you have not received your refund after the expected timeframe:

  1. Check your bank account.
  2. Contact your card issuer or payment provider.
  3. Contact your bank, as processing times can vary.

If you have completed these steps and still have not received your refund, please contact our customer support team.

Heavy Fitness Equipment

Certain large or heavy fitness equipment may require special collection arrangements.

Please contact us before returning oversized items, as additional shipping instructions may apply.

Abuse of Returns

TommoFit reserves the right to refuse returns or limit future purchases where we reasonably believe our returns policy is being misused or where returned items do not meet the conditions set out in this policy.

Contact Us

If you have any questions about returns or refunds, please contact our customer support team using the contact details provided on our website.

We are committed to resolving any issues fairly and as quickly as possible.

Thank you for choosing TommoFit.

Train. Transform. Thrive.